EasyStaff Help Center – Support for Payroll, Invoicing & Freelance Marketplace

Help Center

Filling out payment details 
and withdrawal  

All payments are sent within 1-3 business days of the task status changing to Accepted. Withdrawal to a bank account may take 3–5 business days, excluding the day of transfer.

By default, two currencies are added to your profile under the My Profile tab. You can add UAH by clicking Add new currency in the Payout details section.

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Important notice

  • Please make sure that the details in your EasyStaff Payroll profile match those of the account owner specified for receiving payments.
  • Each crypto wallet address, PayPal or bank account can only be linked to one user within the service.
  • The withdrawal currency must match the currency of the task assigned to you.

If these conditions are not met, the payment may be declined.

In the Payout details section you can specify the Main and Secondary withdrawal methods in the currency in which you will receive payments. We will send the payment using the details from Main method. In case of unsuccessful transaction, we reserve the right to send to the Secondary method. Please make sure that all the specified withdrawal methods are up to date.

Click Edit, specify Payout method and fill in the fields that open.

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Please note:
You will be able to add payment details after your profile is linked to the company. If, when adding a payout method in the Payout details section, you see the following notification, please provide the customer with the email address you used to register for the EasyStaff Payroll service.

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WITHDRAWAL IN USD (USDT)

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We do not process withdrawals to banks that are on the EU sanctions list or to MasterCard cards from any bank in Belarus:

Belarus
Alfa-Bank CJSC
BelVEB
Belgazprombank
Belinvestbank JSC
Dabrabyt JSC
Sber Bank OJSC
VTB Bank

Other countries
CJSB JSCB Tolubay (Kyrgyzstan)
OJSC Eurasian Savings Bank
CJSC Dushanbe City Bank (Uzbekistan)

Other countries
CJSC Spitamen Bank (Tajikistan)
OJSC Commerce Bank of Tajikistan
VTB Bank (Kazakhstan)

To specify withdrawal in USD, click on the button with currency $.

Available methods of withdrawal in USD:

-> SWIFT – payment to checking account

-> Cryptocurrency – payment to crypto wallet in USDT TRC-20

-> PayPal – payment to PayPal

-> Card MC/VISA – payment to Visa or MasterCard bank card

-> ACH/Wire – withdrawal to US bank

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Withdrawal methods in USD (usdt)

Payment to a checking account (SWIFT):

Account number – account number or IBAN

SWIFT – SWIFT code

Your full name – the account holder’s full name

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Payment to a checking account to USA (ACH/Wire):

Account number – account number or IBAN

Routing number – bank routing number

Your full name – the account holder’s full name

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Payment to PayPal:

PayPal account – the email linked to your PayPal

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Payment to a bank card (Card MC/VISA):

Card number – a Visa or MasterCard (except Belarus) bank card number

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Payment to a USDT TRC-20 crypto wallet (CryptoCurrency):

Crypto wallet – the wallet address

Crypto exchange name – crypto exchange name

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IMPORTANT NOTICE:

  • Before processing your payment, the finance department will check your wallet in the system for compliance with security standards. If the risk level is exceeded, you will receive a notification asking you to replace your wallet.
  • There will be a 1-day hold on the balance before the first withdrawal to a crypto wallet.
  • In case your customer has a contract with EasyStaff UAB, you must undergo residential address verification.

WITHDRAWAL IN EUR

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We do not process withdrawals to banks that are on the EU sanctions list or to MasterCard cards from any bank in Belarus:

Belarus
Alfa-Bank CJSC
BelVEB
Belgazprombank
Belinvestbank JSC
Dabrabyt JSC
Sber Bank OJSC
VTB Bank

Other countries
CJSB JSCB Tolubay (Kyrgyzstan)
OJSC Eurasian Savings Bank
CJSC Dushanbe City Bank (Uzbekistan)

Other countries
CJSC Spitamen Bank (Tajikistan)
OJSC Commerce Bank of Tajikistan
VTB Bank (Kazakhstan)

To specify withdrawal in EUR, click on the button with the currency €.

Available withdrawal methods in EUR:
-> SEPA – payment to EU checking account
-> SWIFT – payment to checking account
-> PayPal – payment to PayPal
-> Card MC/VISA – payment to Visa or MasterCard bank card
-> Skrill – payment to Skrill

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Withdrawal methods in EUR

Payment to a bank card (Card MC/VISA):

Card number – a Visa or MasterCard (except Belarus) bank card number

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Payment to EU checking account (SEPA):

Account number – account number or IBAN

Your full name – the account holder’s full name

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Payment to PayPal:

PayPal account – the email linked to your PayPal

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Payment to Skrill:

Skrill account – the email linked to your Skrill

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Payment to checking account (SWIFT):

Account number – account number or IBAN

Your full name – the account holder’s full name

Swift – SWIFT code

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WHY DIDN’T I RECEIVE THE PAYMENT

All payments are sent within 1-3 business days from 9 a.m. to 7 p.m. UTC+3

Please note that we do not store funds on the freelancer’s balance. If the status of the task is Accepted, but you have not received the payment within 3 business days, then check your email, most likely that our support team has already sent the information to the email.

The reasons for the delay may be as follows:

  • the profile on the My profile tab is filled in incorrectly
  • payment details are not specified on the My profile -> Payout details tab
  • the specified withdrawal details do not match the data in My profile tab
  • there was a question or issue related to payment details
  • you need to complete your profile verification

Contact us via online chat or at support@easystaff.io if you have any questions.

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