Payment processing schedule:
Payments are processed Monday to Friday from 9:00 to 19:00 (UTC+3).
Support working hours:
Our support team is available every day from 9:00 to 21:00 (UTC+3).
For a quicker response, we recommend using the online chat during working hours.
📧 Support email: support@easystaff.io
HOW TO RECEIVE A PAYMENT
1. Register using the link from the customer’s invitation email and fill out your profile in the My profile tab.
2. Enter your payment details in the My Profile → Payout Details section. The payment details must belong to the profile owner.
3. In the Tasks tab, you will find the task created by the customer. Please upload the work result within the task and send it back to the customer by clicking the Send to customer button.
4. Once the task status changes to Accepted, the payment will be processed within 1-3 business days. You do not need to request the withdrawal manually.
5. You can download the supporting documents: the invoice in Operations → Income and your contract in My Profile → Offer. The contract is generated after the client has created the first task for you.
Hello, I live in Russia, I already had successful money withdrawals before, but now it says I have to verify my residential address to get a payout.
In the email I got on receiving money, it says:
“We will process a payout of XXX RUB within 3 business days using the payment details you provided in your profile. No need to request a payout.”
Is address verification required for a withdraw or no?
Hi! Thanks for reaching out. Verification is required if the client has a contract with the Lithuanian legal entity.
Hello,
I uploaded the task, but the payment has not been credited for more than 5 days.
Could you please check the status of my payment and let me know if any additional actions are required from my side?
Thank you!
Good afternoon!
The funds have been successfully withdrawn to the details you provided.
We process all payouts automatically in the order received within 1–3 business days after the customer accepts the task (task status changes to Accepted).
Payouts are made Monday to Friday, from 10:00 to 19:00 (UTC+3).
If payment has not arrived within 3 business days, please check your email. It is possible that additional information is required to complete the payout, and we may have already sent a request from support@easystaff.io
Hello! My account needs a verification, but i can proof my living address only with my passport . but I haven’t diesel field in suggested verification options. could I choose some of this documents and download my passport information with a residence permit?
Good afternoon!
You can upload your passport to any of the document categories presented during the verification process.
You can find a detailed guide on how to complete verification here: https://easystaff.io/help-center/verification-payroll
If you have any questions, feel free to contact us at support@easystaff.io — we are always happy to help.
Hi! I want to make a payment request, but I can not fill in my bank card. I have an iDeal and a mastercard/visa account. The website does not offer iDeal, and it says my mastercard/visa is not available for payments received from my customer. Now I don’t know what to do anymore. Is there any way you could help me?
Hello Lois,
Thank you for your inquiry! Our support team has contacted you via email. If you have any further questions, please feel free to reach out to us through the online chat on our website or by email at support@easystaff.io