Payment processing schedule:
Payments are processed Monday to Friday from 9:00 to 19:00 (UTC+3).
Support working hours:
Our support team is available every day from 9:00 to 21:00 (UTC+3).
For a quicker response, we recommend using the online chat during working hours.
📧 Support email: support@easystaff.io
HOW TO RECEIVE A PAYMENT
1. Register using the link from the customer’s invitation email and fill out your profile in the My profile tab.
2. Enter your payment details in the My Profile → Payout Details section. The payment details must belong to the profile owner.
3. In the Tasks tab, you will find the task created by the customer. Please upload the work result within the task and send it back to the customer by clicking the Send to customer button.
4. Once the task status changes to Accepted, the payment will be processed within 1-3 business days. You do not need to request the withdrawal manually.
5. You can download the supporting documents: the invoice in Operations → Income and your contract in My Profile → Offer. The contract is generated after the client has created the first task for you.
Hello,
I uploaded the task, but the payment has not been credited for more than 5 days.
Could you please check the status of my payment and let me know if any additional actions are required from my side?
Thank you!
Good afternoon!
The funds have been successfully withdrawn to the details you provided.
We process all payouts automatically in the order received within 1–3 business days after the customer accepts the task (task status changes to Accepted).
Payouts are made Monday to Friday, from 10:00 to 19:00 (UTC+3).
If payment has not arrived within 3 business days, please check your email. It is possible that additional information is required to complete the payout, and we may have already sent a request from support@easystaff.io
Hello! My account needs a verification, but i can proof my living address only with my passport . but I haven’t diesel field in suggested verification options. could I choose some of this documents and download my passport information with a residence permit?
Good afternoon!
You can upload your passport to any of the document categories presented during the verification process.
You can find a detailed guide on how to complete verification here: https://easystaff.io/help-center/verification-payroll
If you have any questions, feel free to contact us at support@easystaff.io — we are always happy to help.
Hi! I want to make a payment request, but I can not fill in my bank card. I have an iDeal and a mastercard/visa account. The website does not offer iDeal, and it says my mastercard/visa is not available for payments received from my customer. Now I don’t know what to do anymore. Is there any way you could help me?
Hello Lois,
Thank you for your inquiry! Our support team has contacted you via email. If you have any further questions, please feel free to reach out to us through the online chat on our website or by email at support@easystaff.io
Hello. The funds arrived in my account on December 24th. On the same day I passed the verification test. It’s already December 29, but the withdrawal of funds to my bank details has not happened. Could you help me understand the situation? Thank you
Good afternoon!
Thank you for reaching out to us.
We have sent a response to your email address.
Hello, I cannot choose payout method. It show grey and is not clickable. Could you help me, please?
Hello!
In order for you to add withdrawal methods to your personal account, your client must add you as a freelancer in their personal account.
Here you can find detailed instructions for clients on adding freelancers to their personal account: https://easystaff.io/help-center/adding_freelancers_and_managers
If you have any questions, please write to us at support@easystaff.io
Hello,
I’m contacting you regarding a recent withdrawal via SWIFT. The funds were successfully debited from my balance and sent to the bank account I regularly use for withdrawals.
However, the money has not been credited to my bank account yet. In addition, I did not receive any SWIFT tracking details or confirmation link to monitor the payment status.
Good afternoon!
We’ve sent a payment confirmation to your email.
If you have any questions, please write to us at support@easystaff.io
I am a freelancer using your platform, and I am currently applying for a Schengen visa (Spain). To confirm my professional activity and financial means, I need the following documents in English:
Service Agreement (the contract between me and EasyStaff).
Certificate of Earnings (a statement/letter confirming my total income and payouts for the last 6 months).
Invoices for the last 3-6 months.
Please ensure these documents include the company’s stamp/seal and an authorized signature, as they will be submitted to the Consulate.
Maybe I need some other documents that I don’t know about, and I’m grateful for your help in advance
Good afternoon!
Thank you for reaching out to us.
We have sent a response to your email address.
If you have any questions, please write to us at support@easystaff.io
Thank you very much! However, I also need to provide the following information for my visa application form:
Company name
Email address
Director’s name
Phone number
I understand these details might be mentioned somewhere in the agreement, but I would like to double-check them with you to ensure everything is 100% accurate.
Good afternoon!
We have sent a response to your email address.
If you have any questions, please write to us at support@easystaff.io
Thank you very much! And a salary statement for this name is still pending
A document with the correct data has been sent to you for signature.
If you have any questions, please write to us at support@easystaff.io
Здравствуйте. При регистрации на платформе требуется верификация аккаунта, просит предоставить выписки где есть имя и адрес. Загружая выписку пишет “Something went wrong. Seems like we’ve got a technical problem on our end. Please try again later.” 3 день одно и тоже, не могу верифицироваться, подскажите что делать или помогите, пожалуйста.
Добрый день!
Видим, что ваш профиль успешно верифицирован.
Если появятся вопросы — напишите нам на support@easystaff.io
Здравствуйте, я 2 дня назад добавил карту VISA, но деньги не перевелись туда.
Добрый день!
Средства были успешно выведены на вашу карту 27.02.2026.
Если у вас возникнут какие-либо вопросы, пожалуйста, напишите нам по адресу support@easystaff.io