> Topping up using a bank transfer
> Topping up using a bank card
> Topping up with crypto transfer
Balance replenishment will open after you create a company in the service and sign a contract with EasyStaff. You can top up your balance by bank transfer, bank card or crypto transfer.
In your personal account, go to the Operations tab, click on the Add funds button.
In the form that opens, select the company whose balance the funds should be credited to, and proceed to replenishment.
BANK TRANSFER
TOPPING UP YOUR BALANCE BY BANK TRANSFER
You can find the current account details on the Operations — Add Funds tab.
Send a bank transfer with a description
“Service agreement dated dd/mm/yyyy.”
After the funds are received and credited to your balance, a Funding invoice will be generated on the Operations -> Fundings tab. If you need to receive an invoice before actually replenishing your balance, please contact your manager to activate this option.
Terms and procedure for crediting payments:
We usually receive a bank transfer within 3-5 business days, excluding the day of sending funds.
Upon receipt, we will credit the funds to your company’s balance. You will receive an automatic notification to your email.
Important: crediting is carried out manually by the financial department during business hours (Mon-Fri from 9:00 to 18:00 UTC +3)
Your bank may charge a fee for a SWIFT transfer. When money is in transit, correspondent banks may also charge additional payment processing fees.
There are basically 3 variants of SWIFT-transfers:
- OUR — the sender pays all commissions
- SHA — the sender pays only their bank’s commission and the recipient covers all other expenses
- BEN — the recipient pays all expenses
Please choose OUR to make sure your bank will cover any fees associated with the payment so that we can receive the full amount of your transfer. This is called an “OUR” SWIFT transfer.
The deadline has passed and payment has not been received?
If you use payment services such as Airwallex, Payoneer and other that do not allow us to identify the sender, always notify us of a deposit by attaching payment confirmation. In other cases, this information is usually not required.
If the payment is not received within 5 business days, please send us payment confirmation. We will check if your payment has been received but unallocated.
If more than 5 working days have passed, excluding the day of dispatch, and the payment has not been credited, send us an MT103 form and we’ll send it to our bank for searching.
If we do not receive a reply on the status of the payment even in this case, ask your bank for a GPI tracker (aka UETR, universal SWIFT transfer identifier, format: XXXXXXXXXXXXXX-XXXXXX-XXXX-XXXX-XXXXXXXXXXXXXXXXXXXX). This way you will see what step your payment is at.
BANK CARD
TOPPING UP YOUR BALANCE BY A BANK CARD
To avoid cases of fraud, replenishing your balance with a bank card is only available after passing verification.
Contact your EasyStaff Payroll manager to receive a list of documents required to activate replenishment of your balance with a bank card.
What to pay attention to
Your company will be charged 10% for each task if you top up your balance with a bank card.
If after clicking the Add funds button you do not see the form for entering card data, contact your manager or apply to the online chat on the website. Perhaps your tariff does not include the use of the card.
How to top up your balance by card:
Go to the Operations tab, click the button Add funds. Select the company whose balance the funds should be credited to.
Enter the amount in the Funding amount line and the replenishment currency in the Funding currency line.
Click Save and proceed to payment.
Funds will be credited within 10 minutes.
If you closed the payment window before making a payment, you can return to it from your personal account.
In the Operations section there will be a pending payment and a Payment link.
CRYPTO TRANSFER
TOPPING UP YOUR BALANCE
BY CRYPTO TRANSFER
In EasyStaff Payroll you can top up your company balance with a crypto transfer.
To receive details, contact your personal EasyStaff Payroll manager, use the online chat or write to our email support@easystaff.io.
1. Please provide the crypto wallet you plan to use for the deposit so we can run a check. The verification is performed via AMLBot to assess risk level and potential sanctions exposure.
2. Get the crypto wallet details from us and make the transfer.
3. After the transfer, send confirmation of payment, amount, hash, and company name to support@easystaff.io.
4. After we receive the funds, they get credited to your company’s balance in USD.