-> Fees
-> Timeframes
-> Transfer limits
-> Service rules
By registering with EasyStaff Invoice, you automatically agree to the terms and rules listed below. To successfully work with our service, please read the information in this section carefully.
Transfer Fees
The EasyStaff Invoice fee consists of two parts
Incoming transfer fee
| If payment is made by bank transfer | 6% (basic service fee) |
| If the customer pays by card in EUR | 9.25% (6% basic fee + 3.25% for payment by card in EUR) |
| If the customer pays by card in USD | 11.25% (6% basic fee + 5.25% for payment by card in USD) |
| If funds are withdrawn from stocks | When using PayPal: 6% when funds are credited in EUR 8.5% when funds are credited in USD When using Payoneer: 6.5% |
Withdrawal fee
| Card MC/VISA | 1,5% + 0,5 EUR/USD |
| SEPA | Zero fee |
| SWIFT | €15.00/$15.00 |
| USDT (TRC-20) | 2% + € 5.00/$ 5.00 |
Timeframes
How long does it take to receive funds:
- If invoice is paid via bank account details — from 3 to 5 business days from the payment date
- If invoice is paid by bank card — from a few minutes to 3 hours from the moment of payment
How long does it take to withdraw funds: within 3 business days after creating a withdrawal request
The deadlines have passed, but the payment has not been received?
Please request a payment confirmation document from your client and send it to our email start@easystaff.io. The document should contain the following details: beneficiary, sender, amount, and date of payment. This way, we can identify the reasons for the delay in your payment and expedite the crediting process!
Limits
| PAYER IS A LEGAL ENTITY | PAYER IS A PRIVATE PERSON | |
| Bank card payment* | any amount, from 10 to 3000 EUR/USD, payment by business card | any amount, from 10 to 3000 EUR/USD |
| Direct bank transfer** | any amount, starting from 10 EUR/USD | from 1 000 EUR/USD and above |
| EasyStaff Connect public profile payment | from 20 EUR/USD to 3 000 EUR/USD | from 20 EUR/USD to 3 000 EUR/USD |
*Per 1 invoice. You can create several invoices to receive a larger amount, but when paying invoices there is a limit – no more than 3 transfers from one bank card/business card per day
**If you receive a payment of more than 15,000 EUR/USD, we recommend splitting the amount into several invoices
Rules
Freelancer should know
| The following actions are prohibited on EasyStaff Invoice: – making transfers between your own accounts – making personal transfers – processing transactions for services that involve the shipment of physical goods Such activities may result in the permanent blocking of your account. |
| Payments made by bank card are being held for 3 full days before the amount becomes available for withdrawal. To get rid of the hold, get the Trusted status! |
| Please, contact our support team in case of any disputes and do not request a refund through other systems. If, after paying by card, the customer requests a refund through any third-party provider, all service fees and charges related to the dispute shall be borne by the freelancer. |
Status Trusted
| Privileges of Trusted status: – when paying an invoice, payments made by bank card will not be held for 3 days – you will be able to withdraw in cryptocurrency- – your new customers will be able to use Fast payment by bank card |
| How to get Trusted: You must not have had a single chargeback in the last 4 months. You must fulfill any 2 of the points below: – receive payment from 3 or more different clients – receive 20 or more payments – the amount of payments for the entire period of service use must be more than 3000 EUR/USD You can track parameters for receiving Trusted on the Home screen of your personal account in the banner “Get TRUSTED now for more benefits” |
Your customer should know
| Customer = the sender of the payment, the payment will be rejected if the customer data in the invoice differs from the data of the real payer. |
| The payment may be returned to the sender if: – the details when making the payment were entered incorrectly; – the customer’s information in the invoice does not correspond to the information of the actual payer; – the amount received is less than expected on the invoice and the freelancer refuses to receive it; – our security system identifies the transaction as fraudulent |
We reserve a right to
| At any time request the result of the service provided to confirm the transaction. |
| Request you to provide information about the customer to confirm the legitimacy of the transaction. |
| Refuse service if there is a high risk of fraudulent transactions. |
| Issue a refund or delay the withdrawal if a physical item was sent to the customer as part of the service provided. |