If you receive payments from our legal entity EasyStaff UAB and plan to withdraw funds, you need to complete verification.
Freelancers receive payments from EasyStaff UAB if their client has a contract with our company EasyStaff UAB.
You can find information about which legal entity is making your payment in the supporting documents available in your personal account.
To access the full functionality of the service, please go through the verification process and confirm your name and address.
Please note: withdrawals will become available only after successful verification.
Follow the instructions below or watch our video:
Please note
- Before uploading the document, you can edit your name and address in your profile. To do this, click Verify your data in the Payout details section and make the necessary changes.
- The verification document must contain your first name, last name, and address exactly as they appear in your profile.
- Address verification documents must have been issued no more than 3 months ago.
- All information on the document must be clearly readable. If the document is worn out or handwritten, please use another valid document.
- Documents in PDF and JPEG formats are accepted. Screenshots are not accepted.
Documents suitable for verification include:
- Utility bill
- Bank statement
- Government letter
- Life insurance
- Postal office letter
- Medical or pharmacy bill
Verification timeframe: Your profile and uploaded document will be reviewed within 24 hours during business hours (Mon–Sun, 9:00–21:00 GMT+3).
How to complete verification
After filling in your registration details, the system will offer you to start the verification process.
To do this, go to the Payout details section on the main page of your account and click Verify your data.
You can also review and edit your information in your personal account before completing verification, in the Check your details window.
It is important that your first name, last name, and address in the profile exactly match the information in the document you provide for verification.
After clicking Start verification, a window will open to begin the process. You can either scan the QR code to continue on your smartphone or click Continue on desktop to proceed on your computer.
The service will automatically transfer your name from your profile into the “Enter your details” field.
If your first and last names are correct, click Continue; otherwise, enter the correct information.
First, select the document you will provide to confirm your address.
Then, enter your address exactly as it appears on the document you are submitting for verification.
After that, upload the document or take a photo of it.
Once your document has been submitted, you will need to wait for the service to review your profile and document.
Your profile and uploaded document will be reviewed within 24 hours during business hours (Mon–Sun, 9:00–21:00 GMT+3).
Once verification is successfully completed, your account status will change to Verified, and we will be able to process withdrawals to your specified payment details.
Please note:
- For security reasons, the service may require additional identity verification. The service reserves the right to initiate extra checks at any time to prevent or stop fraudulent activity.
How can I get verified if I only have a Ukrainian internal passport and don’t have a card ID? Where should I go? How do I contact support?
Good afternoon!
The response has been sent to your email.
Hello! During verification, I uploaded the wrong information. I uploaded information that didn’t include addresses. Can I retry verification, as I haven’t received a response regarding verification for four days now? Thank you!
Good afternoon!
We’ve sent a clarifying request to your email.
This email was sent from our support email address: support@easystaff.io
Hello, during the verification process I uploaded the wrong document, thinking it was the required bank statement. I wasn’t able to change it afterward. I’d like to redo the verification to ensure I upload the correct document, could you please advise how I can do that?
Good afternoon,
If a document is not suitable for verification, our Verification Department will reject it and provide the reason for the rejection in a notification. After that, you will be able to upload the correct document again.
We can see that your profile is currently verified.
If you have any further questions, please contact us via the chat in your personal account or by email at support@easystaff.io
Hello, I am unable to find a newer document on my name, also, I don’t see option to upload passport/id when I enter verification process. What would be the next steps? Thank you.
Good afternoon!
We’ve sent a clarifying request to your email.
This email was sent from our support email address: support@easystaff.io
Hi! I’m a resident in Belarus. Utility bills are issued in the landlord’s name, not the tenant’s, and my bank statements do not include my residential address. My official registered address is recorded by the immigration authorities in my passport. Can I use that passport page as proof of address for verification?
Good afternoon!
The response has been sent to your email.