Make sure your payout details have been entered correctly.
Your payments will remain in your balance, so you can withdraw the full amount or just a part of it later. Once you request a payout, it will be sent to your withdrawal details within 1–3 business days.
WITHDRAWAL FEES
No fee
- Bank cards of any country
- PayPal
- Skrill
With fee*
- Cryptocurrency — $2
- ACH (USA) — $1
- SEPA — €1
- Wire (USA) — $5
- SWIFT (EUR/USD) — €4 or $5**
*The fee applies to both manual and automatic withdrawal modes.
**SWIFT transfers are sent under the SHA fee arrangement. This means that intermediary bank fees (if any) may be additionally deducted from the transfer amount. The exact amount depends on the recipient’s bank and cannot be determined in advance.
MANUAL WITHDRAWAL MODE
On the My profile tab, click the Withdraw button.
Select your withdrawal method (Main or Secondary) and the currency.
If you have a balance in multiple currencies, withdrawals for each currency must be requested separately. You can only request a withdrawal in one currency at a time.
Enter the amount (min. 10 USD/EUR) in the Amount to withdraw field, or click Max to withdraw your entire balance.
Click Withdraw to submit your withdrawal request.
After you submit a request, its status changes to Pending.
While a withdrawal request is active:
- you cannot create a second withdrawal request;
Funds are withdrawn within 1–3 business days after the withdrawal request is created.
AUTOMATIC WITHDRAWAL MODE
If you registered and attached yourself to the company before April 27, the automatic withdrawal mode is still available to you. You can also switch to manual mode.
If the toggle on the My Profile tab is set to Automatic mode enabled, then after the task status changes to Accepted, the entire balance will be automatically transferred to your payment details within 1–3 business days. You do not need to submit a request.
Please note:
- If the payout via the primary method (Main) fails, we reserve the right to send it via the secondary method (Secondary).
- If the payout is not sent within 1–3 business days (and your balance is not empty), this means there was an issue sending the funds to both the Main and Secondary payout details you provided. We have sent a notification to your email (from support@easystaff.io) and to your account.
- If you do not respond within 30 days, the payment will be canceled and the funds will be returned to the customer’s balance.
WHY DIDN’T I RECEIVE THE PAYMENT
Once you click Withdraw in the My profile tab, payments are sent within 3 business days (9:00 AM – 7:00 PM UTC+3).
If you haven’t received the payment within 3 business days, please check your email. Most likely, our support specialists have already sent the information to your email address.
The reasons for the delay may be as follows:
- the profile on the My profile tab is filled in incorrectly
- payment details are not specified on the My profile -> Payout details tab
- the specified withdrawal details do not match the data in My profile tab
- there was a question or issue related to payment details
- you need to complete your profile verification
Contact us via online chat or at support@easystaff.io if you have any questions.
FAQ
To withdraw funds, click Withdraw in the My profile tab.
In the window that opens, select the payout method (Main or Secondary) and the currency. If you have a balance in several currencies, you need to request a withdrawal separately for each currency.
In the Amount to withdraw field, enter the withdrawal amount or click Max to withdraw the full available balance. Then click Withdraw to submit the withdrawal request.
After submission, the request receives the Pending status. While one withdrawal request is active, you cannot create another one.
All payouts are sent in queue order within 1–3 business days.
Payouts are processed Monday through Friday, from 10:00 to 19:00 (UTC+3).
Yes, you can withdraw funds in parts using different withdrawal methods.
Please note that withdrawal requests can only be submitted one at a time.
After you submit a request, it changes to the Pending status. While the first request is still pending, you will not be able to create another withdrawal request.
After you click Withdraw in the My profile tab, your withdrawal request is sent for processing.
All payouts are sent in queue order within 1–3 business days. Payouts are processed Monday through Friday, from 10:00 to 19:00 (UTC+3).
Once the funds are sent from your balance, the transfer is made to your selected payout method. The time it takes for the funds to arrive depends on the payout method:
- Bank account: funds are credited within 3–5 business days (excluding the day of transfer)
- Card: funds are usually received within a few hours up to 1 business day
- Other methods: timing depends on the payment system or blockchain network through which the transfer is processed
If you haven’t received the payment within more than 3 business days, please check your email. Additional information may be required to complete the payment, and we have already sent a request from support@easystaff.io.
If your withdrawal request has been rejected, we have already sent a notification with the reason to your account and to the email address specified in your profile.
Before submitting a new withdrawal request, please make the necessary changes to your profile according to the recommendations provided in the notification.
If the notification does not specify the reason for rejection, please contact our support team via the chat on the website or email us at support@easystaff.io.
No. Payouts are processed only Monday through Friday, from 10:00 to 19:00 (UTC+3).
If you submit a withdrawal request on a weekend, it will be processed on the next business day.
All payouts are sent in queue order within 1–3 business days after the withdrawal request is created.
We send payments with the SHA fee sharing type. The SHA (Shared) fee arrangement means that transfer costs are shared: the sender pays the fees of their own bank, while third-party or intermediary bank fees are deducted from the amount received by the beneficiary. This is one of the standard fee types for international SWIFT transfers. The fee may have been charged by your bank or by an intermediary correspondent bank.
In most cases, this happens due to incorrect payment details, issues with the account, inability to receive funds in the required currency, or a rejection by the payment system.
If a payment is returned, support will notify you in your account and by email. After that, you can review your payment details and choose another available payout method.
Please note that the returned amount may be lower than the original due to intermediary bank fees.
Before contacting support, please read the guidelines. To initiate a bank payment verification, write to us at support@easystaff.io.