Withdrawal Policy

  1. The Withdrawal Policy is applied to Freelancers, who are users of EasyStaff Invoice and EasyStaff Connect (“we”, “us”). Freelancers are any contractors, acting independently, performing services and receiving payments by EasyStaff Invoice and EasyStaff Connect.
  2. We provide you a personal account in EasyStaff Invoice and EasyStaff Connect, by which you can receive payments from the Customers. After we get the payment from the Customer, you may receive it by clicking “balance payout” within 3 (three) business days. The Customer is a legal entity or natural person that wishes to pay for the services provided by the Freelancer.

2.1.  Аny payout may be placed on hold, delayed or withheld in accordance with the applicable Service Agreement (including Clause 4.3.1) for up to 180 calendar days, or longer where required to resolve an ongoing dispute, chargeback, investigation, legal request, or compliance requirement.

  1. The amount and currency of Freelancer’s Remuneration for rendering of Services are indicated to the Freelancer in the invoice, under which the Freelancer receives the payment from EasyStaff Invoice and EasyStaff Connect.
  2. Our obligation to pay the remuneration is fully fulfilled upon transferring of the amount of remuneration to the Freelancer’s payments details that you specified in your personal account. You bear all the risks that are connected to indicating the incorrect payment details.

4.1. If the payout currency differs from the currency of your balance, the exchange rate applicable to a withdrawal request is fixed at the time the request is submitted, provided that the withdrawal request is successfully processed.

4.2. We may cancel a pending withdrawal request before the payout is processed if the payout cannot be properly executed (issues with payment details or the selected method, compliance or security checks, requirements of a payment partner, bank, card scheme or other relevant provider, or similar circumstances), or if you fail to respond to a related request from us within 3 (three) business days after such request is sent.

4.3. The payout processing period is suspended for the period during which we are waiting for your response, additional information, clarification, documents or alternative payment details.

4.4. Cancellation of a withdrawal request does not constitute a refusal to pay your remuneration. Unless a hold, withholding, refund or other action applies under the applicable Service Agreement, this Withdrawal Policy, compliance requirements or applicable law, the funds remain available on your balance. The exchange rate fixed for a cancelled request does not apply to any new request; each new request is calculated using the rate applicable at the time of its submission.

4.5. We do not cancel withdrawal requests upon your request made solely to obtain a more favourable exchange rate. A cancellation request by you may be accepted only where there is a material reason — incorrect payment details, inability to receive the payout through the selected method, or a necessary change of payout method.

  1. You agree to the self-invoicing procedure, which means that we automatically generate invoices for rendered services on behalf of your Customer.
  2. However, we are obliged to check your and your Customer’s compliance with our KYC, which you may find by the following link: https://easystaff.io/kyc-invoice
  3. If you do not comply with our KYC, we may ask you to provide additional documents that are required to pass our KYC. 
  4. If you or your Customer do not pass our KYC, or you or your Customer do not provide the documents, which we requested, or the documents that you provided are not sufficient to pass the verification under the KYC, we may refuse from the payment. In these cases we refund your money to the banking card or the banking account, from which we received the payment from the Customer.