When paying an invoice by card, the funds are transferred to the balance almost immediately after payment.
If the customer pays by bank transfer, it may take up to 5 business days until the money comes through to our EasyStaff bank account, right after that it will be funded to your balance. Usually the funds arrive within 2-3 days, depending on the sender’s bank and the method of payment of the invoice (SEPA/ACH/SWIFT).
If more than 3 business days have passed since your customer has sent the funds, but the payment has not been funded yet, contact us via [email protected]
: specify your user name, the invoice number and attach the payment document from your customer, which shows the date of sending the funds, the amount, the sender and the beneficiary’s account details.