With Start, receive payments from clients in the US, EU, and other countries

If your customer is a legal entity (a company), they do not need to register. You add data of the customer’s company yourself.
If your customer is a physical person, it is necessary for them to fill in their own information. Send them a link to fill in the data, only gmail mail is acceptable. After the customer has authorized and filled in the data via the link, you will see it in your personal account.

A legal entity customer can pay our invoice with a bank transfer on behalf of the company via an online bank or at a bank branch. The invoice contains details for payment via SWIFT, SEPA and ACH.
A physical person customer can pay our invoice by credit card (an additional fee of 3% is taken from a freelancer)

We need your passport details to make sure you are a real person. Your personal data is safely stored in line with our Privacy Policy, which you can read here.

Make sure that the text on your passport scan is clear and legible.
Your scan should be bright, without shadows or light reflections on the important parts of the document. Check that your internal passport, international passport, or driving license are valid.

When paying an invoice by card, the funds are transferred to the balance almost immediately after payment.

If the customer pays by bank transfer, it may take up to 5 business days until the money comes through to our EasyStaff bank account, right after that it will be funded to your balance. Usually the funds arrive within 2-3 days, depending on the sender’s bank and the method of payment of the invoice (SEPA/ACH/SWIFT).

If more than 3 business days have passed since your customer has sent the funds, but the payment has not been funded yet, contact us via start@easystaff.io: specify your user name, the invoice number and attach the payment document from your customer, which shows the date of sending the funds, the amount, the sender and the beneficiary’s account details.

This could have happened due to the fact that the sender’s bank or a correspondent bank has taken a fee for a transfer. This usually takes place when paying via SWIFT. There are three options for sending SWIFT transfers:
OUR - all fees paid by sender
SHA - a sender pays their bank’s commission, and a correspondent’s bank fee is paid by recipient
BEN - all fees paid by recipient

To prevent these issues, you can negotiate with your customer in advance to take over all the fees for the transfer, which means choosing an OUR option.

The following conditions have to be met for the service to fund payments to you:
· The amount of the payment has to be the same to the amount specified in the invoice
· The sender has to match the customer specified in the invoice
If at least one of the conditions is not fulfilled, we will contact you and ask to recreate a new invoice or request the customer’s details for the return.